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FUSE (Fund for Utility Service Emergencies)

Low income customers of Peterborough Utilities Services (PUS) may apply for FUSE if they are at risk of losing their hydro or need help to restore service. FUSE funds can be used for PUS utility arrears and security deposits.

Assistance may be available to individuals or families a maximum of once per year except in extraordinary circumstances. Maximum levels of assistance may vary according to availability of funds.

The PUS may give grace periods (temporary delay of disconnection) to applicants while HRC processes applications. Grace periods may be refused based on payment history and amount of arrears. They may be suspended without notice to the customer at the sole discretion of PUS.